Senior care communities face a perfect storm of financial pressures, regulatory shifts, and staffing challenges. In this environment, a partner that can deliver cost-effective, high-quality pharmacy services—backed by national resources but delivered with a local touch—can make all the difference.

At Golden View Health Care Center, an independent nonprofit community in New Hampshire, that partner is PharMerica. For the past seven years, this partnership has helped Golden View navigate uncertainty while protecting what matters most: resident care, operational efficiency, and the bottom line.

“PharMerica brings us the best of both worlds,” said Rosemary Simino, administrator at Golden View. “They have a responsive, invested local team that knows us personally, along with the deep expertise and infrastructure of a national company behind them.”

Local Teams, National Power

That local/national dynamic is at the heart of PharMerica’s business model. Account managers, consultants, and nurses live and work in the communities they serve, developing strong relationships with facility staff while drawing on a vast network of national tools, data, and expertise.

“Rosemary has an active relationship with her local PharMerica team,” said Dale Padgett, senior vice president of client strategy and partnerships at PharMerica. “When she has a question, she picks up the phone and talks with someone she knows. And if they need additional resources, they bring in the right support—quickly.”

This structure has enabled Golden View to pioneer new programs in New Hampshire. Simino was the first in the state to implement MedSafe, PharMerica’s secure medication-disposal program, after learning about it through her local rep and pushing for a legislative change to make it possible.

“That’s the value of a real partnership,” said Simino. “They bring me the ideas, I bring the advocacy, and together we make it happen.”

Smarter Spending through Data and Innovation

PharMerica’s cost-saving impact starts with actionable data. Through PharMerica’s pharmacy information management system, ViewMasteRx, Golden View can monitor medication use, spot savings opportunities, and track efficiency metrics at any time.

Regular quarterly business reviews provide even deeper analysis. These meetings identify opportunities to switch to generics, reduce non-covered drug costs, and ensure optimal formulary adherence—all of which lead to measurable savings.

“You can’t manage what you don’t measure,” Simino said. “PharMerica’s data tools and reporting make it easy to see where we stand and where we can improve.”

The results speak for themselves, with generic utilization that is well above industry benchmarks, efficient use of prior authorizations, and a cost-effective per patient day cost. 

“Golden View performs with great efficiency, due in part to their integration of our cost-containment programs and tools,” said Padgett. “We have a true partnership with them.” 

Programs That Protect Margins and Residents

Cost efficiency at Golden View goes beyond pharmacy invoices. PharMerica’s programs support broader organizational goals:

• MedSafe streamlines medication disposal and reduces staff burden.
• Split billing and Part D support helps residents lower out-of-pocket costs.
• Anniversary Fill is a new option that simplifies refill timing and reduces lapses in medication.
• Polypharmacy monitoring reviews medication lists to avoid duplication, improve safety, and lower costs.
• Dispute resolution via ViewMasteRx ensures billing accuracy with timely corrections.

These offerings not only drive savings, but they also build trust with residents and families.

“When residents see that we’re watching every dollar on their behalf, it builds credibility,” said Simino. “We’re not just providing care—we’re being responsible stewards of their investment.”

When Challenges Arise, Solutions Follow

Partnerships are tested in difficult moments, and for Simino, PharMerica consistently rises to the occasion. Whether addressing a delivery issue or navigating new guidance from the Centers for Medicare & Medicaid Services, the team works side-by-side with Golden View to find a resolution.

“If I call with a problem, they don’t just listen. They gather the right people, bring ideas to the table, and solve it with me,” Simino said. “Sometimes we end up introducing a whole new program to the state because of it.” This hands-on, solutions-first mindset is part of PharMerica’s culture. According to Padgett, it’s how the company builds and maintains long-term client relationships.

“We don’t just respond; we collaborate,” he said. “And that means going above and beyond to deliver meaningful value every day.”

Confidence in a Changing Landscape

As the health care landscape evolves, Simino says having a reliable partner brings much-needed stability. PharMerica’s size and structure give her confidence that it will remain a steady presence in turbulent times.

“I’m juggling a lot of uncertainty right now,” she said. “But I don’t have to worry about my pharmacy. That’s one thing I know is taken care of.”

Even when competitors offered lower prices during renewal talks, Simino stuck with PharMerica because she understood the true value of what she was getting.

“They were transparent about what was sustainable and what wasn’t,” she explained. “And I realized it wasn’t about the cheapest option. It was about the smartest, most reliable one.”

Padgett echoed that sentiment: “Our goal is to deliver the highest-quality service in the most cost-effective way. It’s more than cutting prices; it’s about providing a true and lasting value.”

A Future Built on Collaboration

Looking ahead, Simino sees the partnership growing even stronger as new regulations, technologies, and challenges emerge.

“It’s about staying connected, sharing ideas, and continuing to innovate together,” she said. “PharMerica isn’t just a vendor. They’re part of our team.”