June 26, 2015
How does one craft a message and deliver a level of customer-service excellence that influences a person’s trust level, immediately? The answer to this dynamic equation lies in the foundation that a facility builds for its associate experience.
June 12, 2015
On any given spring day at Nazareth Home, in Louisville, Ky., the place is abuzz with high school and college students volunteering their time to the elders. On this day, however, a special group of students visited Nazareth Home after a brief exchange of emails and phone calls.
May 08, 2015
It’s been said, “The way to a person’s heart is through their stomach,” and Covenant Care has implemented a service to do just that.
February 24, 2015
Signature has a track record as a successful “turnaround company,” but Gulfport would be an uphill climb, to say the least. Nonetheless, the company decided to take on the challenge, knowing this facility was a needed community resource.
January 29, 2015
About 90 percent of flu-related deaths and more than half of flu-related hospitalizations occur in those over the age of 65. New information reveals that more than three-quarters of U.S. flu shots are ineffective, posing a greater risk to the elderly this year.
December 17, 2014
Providers can show families how they can carry on their family traditions with their loved ones at the facility.
August 21, 2014
Care coordination assists individuals with one of the most difficult aspects of health care—navigating the complex system in which it exists.
July 18, 2014
Long term and post-acute care providers are engaged in a culture change element that requires a more resident-centered dining experiences. Here are some tips for making this happen.
June 25, 2014
The best organizations commit themselves to a process of continuous improvement based on what they’ve learned through analytics and self-examination.
May 20, 2014
Long term care providers, just like everyone else in our country, are vulnerable to an incident involving an “armed intruder” or “active shooter.”