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 Governor To Nursing Home Surveyors: Collaboration Key To Quality

Cooperation between providers and nursing home surveyors is key to better serving the nation’s seniors and individuals with disabilities, Gov. Mark Parkinson, president and chief executive officer of the American Health Care Association (AHCA), told attendees of the 2012 Survey and Certification Leadership Summit today in Baltimore. 

Parkinson addressed the group during its annual meeting—an event typically reserved for government personnel. “Skilled nursing operators will respond to what surveyors decide is important,” he said. “We need to usher in a new era of collaboration to better serve our nation’s seniors and individuals with disabilities.”

Parkinson told the crowd of some 200 state survey agency directors and their staff they can be a driving force in helping facilities learn not only where, but how, they can do better “by promoting person-centered care and programs and resources that will help them on their quality journey.”

He shared with attendees his own experience as an owner and operator of assisted living communities in Kansas in the early 1990s. One bad survey demonstrated the importance of measuring and having a process in place to produce results, he said.

On the provider side, Parkinson underscored the need for measurement and accountability. “That’s why we’re challenging our own members to show measurable improvement [through AHCA’s Quality Initiative], to ensure they have the proper processes in place to track progress. But we can only succeed if providers and the government work together in this effort,” he said.

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