Our Humanity: Part 1 | https://www.providermagazine.com/Issues/2017/February/Pages/Our-Humanity.aspx | Our Humanity: Part 1 |
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<div><h4 class="ms-rteElement-H4B">We last featured V. Tellis-Nayak in a <a href="/archives/2013_Archives/Pages/1113/Parkinson’s-Disease-My-Nemesis-My-Teacher.aspx" target="_blank">print blog series</a> about his struggle with Parkinson’s disease. This time he ponders the fortitude of the aging spirit and how caregivers can enhance it.</h4>
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<br>The day’s surprise came in the sixth meeting of NRC Health’s marathon series of interviews with clusters of long term care (LTC) residents and families. Life-long experience had prepared my wife, Mary, and me to lead this study. Still, we had not anticipated that so many new twists on old truths would set so many neurons firing full cylinder. </div></div>
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<h2 class="ms-rteElement-H2">The Resident Surrenders </h2>
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<div>The surprise came when Marcie, a wizened 94-year-old, narrated the story of her first days at her LTC community. <br><br>She felt anxious when she first arrived. </div>
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<div><br>“It was not long before I got into the new routine. It came easy, I lowered my expectations.”</div>
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<div><br>Marcie’s words were an electric jolt. I wondered what maledictions would have rained down if trial lawyers, regulators, and advocates were here listening to Marcie? These critics bemoan that LTC communities run on institutional logic; they do not support resident autonomy. Residents all too quickly surrender personal choice. Institutional routine asks new entrants to sacrifce individual lifestyles. </div>
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<div><br>Did Marcie lower her expectations, and thereby surrender her independence? For a true answer, we need to look beyond what advancing age does to our body and see how far, how wide, and how deep its effects echo.</div>
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<h2 class="ms-rteElement-H2">Self-Demolition In Slow Motion</h2>
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<div>When aging signals, my body starts to fall apart. The self-demolition occurs in slow motion, it is relentless, it spares nothing. Old age disables the body, dulls the best talent, blunts well-honed skills, and clouds beautiful minds. Worse, it chips away my self-image. I desperately grasp at any symbol that prolongs the illusion that I am still self-sufficient and in control.</div>
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<div><br>As I stumble along on my final lap, the prospect of LTC threatens to uproot me and make me spend my last days among strangers. LTC centers are modern-day public symbols of human life at its most undesirable. They broadcast to the world that I am on my last legs; I am of little value, am a drain on resources. My life has no purpose, has no meaning, is not worth living. Many elders try to escape the humiliation and take the exit through suicide, active or passive.</div>
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<h2 class="ms-rteElement-H2">
Victories Of The Spirit
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<div>The dread prospect that drives many to despair, paradoxically, is also the test that vindicates the resilience of the human spirit. Research offers many a glimpse into human fortitude that can ride out the roughest waves and into the human quest for transcendence in the meanest conditions.</div>
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<div><br>Meditate on the wisdom that shines through in the following findings of good research. </div>
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<div><br>One in four Americans spends some time in a nursing center. One in three dies there after a stay of two years. Two in five of the lucky ones who live to be 85 die in a nursing center. </div>
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<div><br>The 100 elders in 15,000 nursing centers who each year die by suicide, make up a lower rate than the suicide rate for elderly in the community. Half of the nursing center suicides occur in the six months after admission.</div>
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<div><br>Up to 40 percent of nursing center residents and their families rate their satisfaction as “excellent;” 2 percent rate it as “poor.” Their judgment correlates with the state survey outcomes.</div>
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<div><br>Residents and families praise the staff for their care and concern, for their respectful ways, and for making residents feel safe.</div>
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<div><br>Most LTC staff are satisfied by the quality of their workplace. Their greatest joy is knowing they make a difference in the life of the elders. LTC staff turnover is lower than in many service industries.</div>
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<h2 class="ms-rteElement-H2">Fantasy Versus Reality</h2>
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<div>Three significant themes run through these scattered findings. First, the image of LTC in the public imagination is a cruel caricature starkly contradicted by the testimony from residents, families, staff, and state surveyors—the most credible witnesses to quality at ground zero.</div>
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<div><br>The negative stereotype adds to the fear and anxiety of many elders. It is particularly unfair to the caregivers who, day in and day out, allay the fears of frail elders and make them feel safe, wanted, and respected. </div>
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<div><br>Although mediocrity dogs LTC, a second underlying pattern shows through. The kindness of staff touches residents and families so deeply that they take in stride the irritants of group living. They do not blame a kind caregiver; they see the rush, delays, and missteps as normal to the give and take of life. </div>
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<div><br>Beth, a feisty centenarian uncovered yet a third truth when she responded to Marcie. “It is like getting married,” Beth said wisely. “You fall in love, you get married, and you fall into reality. Sharing your life with another curbs your independence. You love each other, so you make the sacrifice and live happily ever after.”</div>
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<h2 class="ms-rteElement-H2">
You Get What You Negotiate
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<div>Our survival instinct has taught us well: When you cannot control the wind, adjust your sails; let not the best be the enemy of the good. Elders know the survival strategy too well: In life, you do not get what you deserve but what you negotiate.</div>
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<div><br>The human spirit is indomitable in its quest for happiness. It adapts, accommodates, compromises, and concedes—shrewd tactics hidden under the guise of surrender. Many fail to recognize the silent victories of human ingenuity. </div>
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<div><em>V. Tellis-Nayak, PhD, is senior research advisor at NRC Health, Lincoln, Neb. He has been a university professor, whose scholarly work has been published in national and international professional journals. He has conducted research in the United States and abroad, and his major findings have reached a wider public through his writings in trade magazines. He and his wife, Mary Tellis-Nayak, have co-authored a book, “Return of Compassion to Healthcare,” which upholds humanity as the ultimate measure of success of any human endeavor. He can be contacted at vtellisn@gmail.com.</em></div> | We last featured V. Tellis-Nayak in a print blog series about his struggle with Parkinson’s disease. This time he ponders the fortitude of the aging spirit and how caregivers can enhance it. | 2017-02-01T05:00:00Z | <img alt="" src="/Issues/2013/PublishingImages/1113/blog.jpg" style="BORDER:0px solid;" /> | Caregiving | Column |
Flu Vaccines Vital In Nursing, Assisted Living Settings | https://www.providermagazine.com/Issues/2017/February/Pages/Flu-Vaccines-Vital-In-Nursing-Assisted-Living-Settings.aspx | Flu Vaccines Vital In Nursing, Assisted Living Settings | <div></div>
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<div>In the United States, the annual influenza vaccine is recommended for everyone age six months and older. Since older adults bear a disproportionate burden of influenza (flu), it is vitally important that every older adult in a nursing, assisted living, or any other type of long term or post-acute care center is vaccinated annually. It is also important that everyone who works in these environments be vaccinated annually to further reduce the spread of influenza. </div>
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<div>The good news is that more health care workers in long term care facilities are getting their influenza vaccine than ever before (70 percent last season). For the benefit of patients and health care workers, these rates should continue to be pushed even higher.</div>
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<h2 class="ms-rteElement-H2">Flu Outcomes In Older Adults</h2>
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<div>Adults aged 65 years and older are six times more likely to die from the flu and its related complications than all other age groups combined.</div>
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<div><br><img src="/Issues/2017/February/PublishingImages/Flu1.jpg" class="ms-rteImage-1 ms-rtePosition-2" alt="What are the risks?" width="395" height="296" style="margin:5px 10px;" />The 65-plus age group also makes up the largest portion of flu-related hospitalizations. In a recent severe season (2014-2015), nearly four in every five hospitalizations (more than 750,000) were among individuals aged 65 years and older. </div>
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<div><br>These outcomes are only part of the story. Less well known, but extremely important, is the fact that in adults aged 65 years and older, influenza increases the risk of heart attack by three to five times and the risk of stroke by two to three times in the first two weeks of the infection. The risk of heart attack and stroke remains elevated by about one-third for up to three months after influenza infection. This long-term effect means that well after flu symptoms have subsided, the infection may still cause harm.</div>
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<div><br>A study that included nearly 250,000 U.S. nursing center residents showed a strong connection between the severity of influenza circulating in the community and a decrease in the residents’ abilities to perform activities of daily living. The level of decline measured in the study can be reversed in fewer than 10 percent of long term care residents, suggesting that the debilitating impact of influenza in this population is permanent.</div>
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<h2 class="ms-rteElement-H2">Flu Symptoms In Older Adults</h2>
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<div>Older adults infected with influenza can have somewhat different symptoms than what many think of as traditional flu. The sudden onset of fever typical in children and younger adults may be replaced by malaise in older adults, who cannot mount the same strong immune response that triggers the fever.</div>
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<div><br>In addition, older adults sometimes have gastrointestinal symptoms, including pain, diarrhea, nausea, and vomiting along with the more common symptoms—aches, chills, runny nose, and nasal congestion.</div>
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<div><br>This all can add up to a challenging diagnosis in older adults and a situation where they can remain undiagnosed but still able to spread the infection easily to others in the long term care setting.</div>
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The Aging Immune System Impact
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<div>The aging of the immune system leaves the body less prepared to fight infections, which is why influenza is often harder on older adults. Unfortunately, this is also why older adults have a less robust response to vaccines.</div>
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<div><br><span><img src="/Issues/2017/February/PublishingImages/Flu2.jpg" class="ms-rteImage-2 ms-rtePosition-1" alt="Annual vaccination" width="456" height="256" style="margin:5px 10px;" /></span>In the United States, high-dose and adjuvanted vaccines are now available exclusively for use in the 65-plus population. The vaccines were designed specifically to provide a more robust immune response in older adults.</div>
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<div><br>More than 50 million high-dose vaccines have been distributed in this country since its introduction in 2009. The vaccine has been shown to be more effective than the standard-dose vaccine for adults 65 years and older. In several post-licensure studies, compared with older adults who receive the standard-dose vaccine, those who received high-dose vaccine had a 24 percent lower risk of laboratory-confirmed influenza, a 7 percent reduction in all-cause hospitalizations, an 18 percent reduction in cardiorespiratory events, and a 40 percent reduction in pneumonia.</div>
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<div><br>The adjuvanted influenza vaccine, which includes an ingredient that helps create a stronger immune response, was recently approved in the United States, and has been used for many years in other countries, including Canada and many across Europe, including Italy, where it was first approved 19 years ago.</div>
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<div><br>More than 60 million doses have been distributed worldwide for use in older adults. There has not been a large-scale effectiveness trial for this vaccine, but in case studies it has been shown to be more effective specifically for older adults living in long term care settings.</div>
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<div><br>Both of these vaccines cause more injection site reactions compared with standard-dose vaccines, but they are otherwise very well tolerated and safe. Older adults may receive either the high-dose or adjuvanted vaccine if available but should not forego vaccination in any case.</div>
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<div><br>In fact, the Centers for Disease Control and Prevention strongly recommends using any influenza vaccine that is available versus waiting for one to become available. In other words, a vaccine deferred is often a vaccine not received, which leaves vulnerable patients with no protection at all. </div>
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<div><em><img src="/Issues/2017/February/PublishingImages/WilliamSchaffner.jpg" class="ms-rtePosition-1" alt="William Schaffner, MD" style="margin:5px 15px;" /></em></div>
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<div><em>William Schaffner, MD, is medical director at the National Foundation for Infectious Diseases. He is also professor of preventive medicine in the Department of Health Policy and professor of medicine in the Division of Infectious Diseases at Vanderbilt University School of Medicine in Nashville, Tenn. Additionally, he serves as an epidemiologist at Vanderbilt University Hospital. He can be reached at <a href="mailto:william.schaffner@vanderbilt.edu" title="email Dr. Schaffner!" target="_blank">william.schaffner@vanderbilt.edu</a> or (615) 322-2037.</em></div> | In the United States, the annual influenza vaccine is recommended for everyone age six months and older. | 2017-02-01T05:00:00Z | <img alt="" src="/Issues/2017/February/PublishingImages/caregiving_t.jpg" style="BORDER:0px solid;" /> | Caregiving | Column |
Making A Difference, One Life At A Time | https://www.providermagazine.com/Issues/2017/February/Pages/Making-A-Difference-One-Life-At-A-Time.aspx | Making A Difference, One Life At A Time | <div id="__publishingReusableFragmentIdSection"><a href="/ReusableContent/4_.000">a</a></div><div></div>
<div>Emma was a natural born fighter. She was born three months early and weighed less than two pounds. She spent the first six months of her life fighting to stay alive. When she was strong enough, she was rushed to Children’s Hospital in Boston to have her heart repaired.</div>
<div><br>This was the first in a series of surgeries that her father, Chris, an employee at Genesis HealthCare in New Hampshire, needed to pay for.</div>
<div><br>When Emma eventually had a brain aneurysm, Chris found support in his employer. The Genesis Employee Foundation, a 501(c)(3) charitable organization, helped Chris pay for Emma’s medical expenses and obtain counseling. Emma loves the life she fought so hard for; she is now a healthy five-year-old.</div>
<h2 class="ms-rteElement-H2">Giving, Helping, Caring</h2>
<div>Emma’s success story is one of many that come from the Genesis Employee Foundation. Created in 2005, the foundation exists to help employees of Kennett Square, Pa.-based Genesis HealthCare with the unimaginable—severe financial hardships.</div>
<div><br>Through its motto of Giving, Helping, Caring, the foundation aims to help fellow Genesis employees get back on their feet, put their lives back together, and try to move forward again. </div>
<div><br>The foundation provides assistance in four crisis areas: natural disaster, domestic violence, medical bills, and emergency funeral costs for an immediate family member.</div>
<div><br>In many cases the foundation also works to connect employees to other existing programs and resources that can help. In the case of domestic violence, for example, the focus is on safety and getting the employee who is the victim to move to safe, affordable housing.</div>
<div><br>“Connecting our employees with local resources and support is also a big part of what we do,” says Joanne Lippert, executive director of the Genesis Employee Foundation. “We hope the impact of the grant is significant, but we also connect them with existing resources and benefits.”</div>
<h2 class="ms-rteElement-H2">How It Works</h2>
<div>The foundation is for employees, made possible by employees. Funding predominantly comes from fellow employee contributions, which could be made from a continuous payroll deduction or one-time contribution. The foundation also receives funding via Genesis HealthCare and other sources.</div>
<div><br>After experiencing an unforeseen financial hardship, any employee of Genesis can apply for a grant confidentially via an application on the company’s intranet. All requests come through the foundation office staff, who determine if the grant request fits the foundation’s guidelines, and if so, gather supporting documentation, provide an anonymous snapshot of the person’s situation, and present it to a voting committee, made up of fellow employees from all geographical areas of Genesis HealthCare. The voting committee meets weekly to review cases and make grant determinations.</div>
<div><br>“The voting committee has final say,” says Lippert. “The answer could be yes, no, or let’s get more information about this request.” </div>
<div><br>After a grant is decided on by the committee, the help doesn’t stop there, says Lippert. “We help them work out payment plans with their providers, and if needed we also work to identify other sources of support.” </div>
<div><br>The foundation grant pays the vendor (for example, the medical provider of a funeral home), and the check is sent to the employee so that they maintain the dignity of paying their own bills, says Lippert.</div>
<div><br>“In every scenario, we work to make sure that employee feels cared for and supported by their own company,” she says.<br><span id="__publishingReusableFragment"></span></div>
<h2 class="ms-rteElement-H2">A People-Centric Culture</h2>
<div>That assurance is something that is critical to the Genesis culture, says Robert “Mike” Reitz, an executive vice president of Genesis and president of the Genesis Employee Foundation Board of Directors. He says that for many years the company has worked to create a people-centric culture. “This isn’t a company-focused foundation, this is employees helping employees,” says Reitz. “If people feel better cared for, they will provide better care.” According to Reitz, the foundation started small, but it gained momentum as people saw their co-workers benefitting from the grants. “These grants are small and not life-changing, but they are designed to help people get back on their feet, and it works,” he says.</div>
<div><br>Back in 2005, the foundation reviewed on average nine grant requests each month. Now, the voting committee reviews an average of 85 grant requests per month. </div>
<div><br>“We’ve definitely seen an increase in requests,” says Lippert. “In the past three months, we’ve processed over 100 grants per month. We know there are many hardships our employees face, and we work hard to ensure our employees know about the foundation. Keeping both these factors in mind, recently employees are accessing the foundation more than ever before.”</div>
<div><br>In its 11 years of existence, Genesis has given 5,370 grants to employees. With a current budget of $1 million per year, Lippert runs the foundation on a full-time basis, along with two part-time staff members.</div>
<h2 class="ms-rteElement-H2">Getting A Helping Hand</h2>
<div>According to Lippert, individuals with all kinds of professional backgrounds have taken advantage of the grants, including dietary aides, certified nurse assistants (CNAs), maintenance staff, nurses, and individuals at a higher level. <br><br></div>
<div>“If there’s an application that meets the criteria, we involve the center executive director where that employee works,” she says. “It is all handled confidentially, but most of the time, the director already knows about it.” </div>
<div><br>Of course, says Lippert, there are employees that the foundation cannot help. “Some are about to have their utilities turned off or they cannot pay their mortgage. For those, we work to connect them to existing resources.” </div>
<div><br>Over the course of her tenure at the foundation, Lippert says she has seen some tough cases. “Some people have trouble asking for help,” she says.</div>
<h2 class="ms-rteElement-H2">Taking An Extra Step To Help</h2>
<div>Lippert recalls a gentleman who was a CNA. “He was one of those employees who would always come to work with a smile on his face,” she says. Unknown to the staff until much later, he had been going through cancer treatment. His wife was also very sick, and one day he went home after work and found her dead. The employee filed an application for help with expenses related to the funeral of his wife.</div>
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<div>When Lippert’s team heard what the CNA was going through with both his recent loss and his own medical challenges, the foundation reached back out to him and encouraged him to apply for assistance for his medical expenses as well. They are currently waiting for his application.</div>
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<div>The foundation recently helped another employee whose seven-year-old son jumped off the bed and broke his leg. </div>
<div>After taking him to the hospital, his mother ended up getting a bill for $10,000. “We connected her to a charity care program, and that reduced her bill by 70 percent as long as she could make the payments for a payment plan,” says Lippert. The foundation paid $1,500 toward the remaining medical bill.</div>
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<div>“We have employees with all kinds of situations,” says Lippert. “We’re glad we can make a difference for them.” </div>
<div>For more information about the foundation, visit <a href="http://genesisemployeefoundation.org/" target="_blank">genesisemployeefoundation.org</a>. </div> | The Genesis Employee Foundation provides assistance in four crisis areas: natural disaster, domestic violence, medical bills, and emergency funeral costs for an immediate family member. | 2017-02-01T05:00:00Z | <img alt="" src="/Issues/2017/February/PublishingImages/HR_t.jpg" style="BORDER:0px solid;" /> | Workforce;Management | Column |
Serving Up New Rules For Food And Dining | https://www.providermagazine.com/Issues/2017/February/Pages/Serving-Up-New-Rules-For-Food-And-Dining.aspx | Serving Up New Rules For Food And Dining | <div></div>
<div><img src="/Issues/2017/February/PublishingImages/BrendaRichardson_mgmt.jpg" class="ms-rtePosition-1" alt="Brenda Robinson" style="margin:5px 15px;" />Food, nutrition, and dining take on new meaning as long term care regulatory requirements demand a closer look at what is being “served up.” The long-awaited Final Rule for Participation in Medicare and Medicaid programs from the Centers for Medicare & Medicaid Services (CMS) was published in the <em>Federal Register</em> on Oct. 4, 2016.</div>
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<div>These new regulations reflect some key focus areas for food, nutrition, and dining. As CMS says, “Effective management and oversight of the food and nutrition service is critical to the safety and well-being of all residents of a nursing facility.”</div>
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<div>The effective date for these new regulations was Nov. 28, 2016, and includes three phases and time frames for implementation. However, most of the food and nutrition service requirements are included in Phase I.</div>
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<div>In addition to the new CMS requirements, “Nursing Homes Spice Up Food Offerings,” published Nov. 16, 2016, in U.S. News & World Report, captures the changes in customer expectations. The article addresses the nationwide trend of long term care facilities increasingly focusing on upgrading dining and serving residents with a healthy slice of home and dinner out. </div>
<h2 class="ms-rteElement-H2">The Food Service Movement</h2>
<div>Food, nutrition, and dining have seen significant changes in food service innovation, increased customer knowledge of the role of nutrition in health, and the professional standards of using evidence-based, “best practice” medical nutrition therapy.</div>
<div><br>Trends in food service over the past 10 to 15 years reflect customers demanding a variety of foods, sustainable food sources, healthy food options, and a diverse range of dining atmospheres. </div>
<div><br>The new regulations require centers to explore reasonable options to meet their residents’ preferences. As centers strive to meet customer requests and provide “person-centered” care, it is not uncommon to see new offerings like specialty bakeries, bistros, short-order grills, and full restaurant-style dining.</div>
<div><br>All of these factors make it critical to have staff with competencies and skill sets to manage and provide oversight for success. </div>
<h2 class="ms-rteElement-H2">Nutrition Service Staffing And Meal Service</h2>
<div>A key area in the new regulations includes the following language for §483.60 food and nutrition services, which says that the facility must provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs, taking into consideration the preferences of each resident. Person-centered care is a driving factor throughout all food, dining, and nutrition components.</div>
<div><br>Another focus area is on staff, who must have the appropriate competencies and skill sets to carry out the functions of the food and nutrition service. The requirements for a qualified dietitian or other clinically qualified nutrition professional, either full-time, part-time, or on a consultant basis, is outlined.</div>
<div><br>In addition, the requirements say that if a qualified dietitian or other clinically qualified nutrition professional is not employed full-time, the facility must designate a person to serve as the director of food and nutrition services.</div>
<div><br>This individual must meet the specified criteria no later than five years after Nov. 28, 2016, if they were already serving in that position, or no later than one year after Nov. 28, 2016, if designated after Nov. 28, 2016.</div>
<div><br>The facility and director of food and nutrition services are also required to schedule frequent consultations with a qualified dietitian or other clinically qualified nutrition professional. A member of the food and nutrition services staff must also actively participate as a member of the interdisciplinary team.</div>
<div><br>Support staff are also included in overall staffing requirements, with the directive that the facility must provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.</div>
<h2 class="ms-rteElement-H2">Dietary Preference Requirements</h2>
<div>While it is not new that therapeutic diets must be prescribed by the attending physician, the new regulations now allow the attending physician to delegate to a registered or licensed dietitian the task of prescribing a resident’s diet, including a therapeutic diet, to the extent allowed by state law. </div>
<div><br>Food and dining should include menus that meet the nutritional needs of residents in accordance with established national guidelines, be prepared in advance, and be followed. </div>
<div><br>Woven into the menus and meal planning is the need to reflect, based on a facility’s reasonable efforts, on the religious, cultural, and ethnic needs of the resident population, as well as input received from residents and resident groups. Menus are then to be updated periodically and reviewed by the facility’s dietitian or other clinically qualified nutrition professional for nutritional adequacy. </div>
<h2 class="ms-rteElement-H2">Person-Centered Theme</h2>
<div>Person-centered care is reflected in the inclusion of the statement that nothing in the rule “limits the resident’s right to make personal dietary choices.” </div>
<div><br>Food is to be prepared by methods that conserve nutritive value, flavor, and appearance, the rule says, and beverages should be palatable, attractive, and at a safe and appetizing temperature.</div>
<div><br>In addition to meeting individual needs (allergies, intolerances, preferences), facilities are to offer appealing options of similar nutritive value, with sufficient drinks to maintain hydration.</div>
<div><br>Person-centered care is captured with requirements for frequency of meals, clarification of meal times, number of meals, specified hours, alternative meals, and availability of options based on the resident group and specific resident plan of care.</div>
<div><br>Food safety continues to be a focus as foodborne illness (sometimes called “foodborne disease,” “foodborne infection,” or “food poisoning”) is a common, costly—yet preventable—public health problem. </div>
<div><br>The Centers for Disease Control and Prevention estimates that each year roughly one in six Americans (or 48 million people) get sick, 128,000 are hospitalized, and 3,000 die of foodborne diseases. Adults 65 and older are at a higher risk for hospitalization and death from foodborne illness.</div>
<div><br>The new regulations clarify that a facility must procure food from sources approved or considered satisfactory by federal, state, or local authorities. This may include food items obtained directly from local producers and does not prohibit or prevent facilities from using produce grown in facility gardens. However, staff must use safe growing and food-handling practices, and the food produced has to be subject to compliance with applicable state and local regulations.</div>
<div><br>Once the food is in the facility, the facility should store, prepare, distribute, and serve it in accordance with professional standards for food service safety.</div>
<div><br>While this provision does not preclude residents from consuming foods not procured by the facility, the facility is required to have a policy regarding use and storage of foods brought to residents by family and other visitors to ensure safe and sanitary storage, handling, and consumption, plus proper disposition of garbage and refuse.</div>
<div><br>With the final rule now published, it is vital that providers assess their facility management and oversight of the food and nutrition service areas. Being familiar with the specifics of the regulations and providing leadership to incorporate “person-centered” and “best practice” food and nutrition services are more important than ever. </div>
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<div><em>Brenda Richardson, MA, RDN, LD, CD, FAND, is a long term care nutrition expert and president at Brenda Richardson LLC. She can be reached at </em><span><em><a href="mailto:Brenda@brendarichardson.com" target="_blank">Brenda@brendarichardson.com</a><span style="display:inline-block;"></span></em></span><em>. </em></div> | These new regulations reflect some key focus areas for food, nutrition, and dining. | 2017-02-01T05:00:00Z | <img alt="" src="/Issues/2017/February/PublishingImages/mgmt_t.jpg" style="BORDER:0px solid;" /> | Management | Column |
Navigating The New Rule: Person-Centered Care | https://www.providermagazine.com/Issues/2017/February/Pages/Navigating-The-New-Rule-Person-Centered-Care.aspx | Navigating The New Rule: Person-Centered Care | <br>This month’s column builds on the December Quality Forum about the new Centers for Medicare & Medicaid Services (CMS) Rules for Participation in Medicare and Medicaid, which is currently in the first of three phases of implementation.<br><br>Having spent much of my career translating regulations into Quality Assurance and Performance Improvement processes, my goal in this “Navigating the New Rule” series will be to highlight actions that you can begin today to improve quality and prepare for the evolving regulatory process.<br><br>Person-centered care was highlighted by CMS in its 2016 Quality Strategy for all beneficiaries they serve in all settings as “Goal 2: Strengthen persons and their families as partners in their care.” The result of that goal would be that, “Persons and families are engaged as informed, empowered partners in care.” <br><br>Applying this philosophy or approach to care in nursing centers requires a proactive approach to eliciting resident and/or family concerns at every stage of care. The new rule is clear that person-centered care is applicable to new admissions who expect to be discharged after a short post-acute care stay and long-term residents, including those with dementia who may not be able to clearly articulate their wishes.<br><br>All of this begins with the comprehensive person-centered care plan, which is included in the phase one regulation (483.21). The regulation now includes an explicit expectation that the resident and/or the resident’s personal representative will be interviewed during the development of the care plan. <br><br>The regulation then goes on to require that the resident’s choices as well as cultural preferences are represented in the care plan.<br><br>While honoring resident preferences in daily routines, food, and activity has always been present in the regulations, with explicit questions related to these in the Quality Indicator Survey process, the new regulations take it a step further. It is not enough to document preferences and accommodate them through standardized care to the extent possible. Rather, the care plan is now expected to include strategies to support the resident in receiving care that they require.<br><br>This includes an emphasis on understanding and addressing cultural diversity and accommodating differences in preferences. This may take time, resources, and finding a balance between each person’s expectations with what is possible in your center.<br><br>For new admissions, the comprehensive person-centered care plan now has substantial requirements related to discharge planning. Identifying the resident’s discharge goals, needs, and resources is now explicit.<br><br>A fundamental principle in person-centered care is communication with the resident and/or personal representative about what is contained in the care plan. Without timely information about plans of care while in your center and for the period after discharge, the resident and representative are not empowered to raise alternatives that they prefer. <br><br>This is the most significant cultural shift for any health care organization: Care planning becomes a negotiation.<br><br>Finally, there is considerable reference in the new regulation to assessing and updating the care plan as needed. Both short- and long-stay residents and their families have the right to change their preferences as their health and outlook change. Being attuned to such changes requires ongoing updates to the plan of care.<br><br><em>Andy Kramer, MD, is a long term care researcher and professor of medicine who was instrumental in the design and development of the Quality Indicator Survey.</em> | Person-centered care was highlighted by CMS in its 2016 Quality Strategy for all beneficiaries they serve in all settings as “Goal 2: Strengthen persons and their families as partners in their care.” | 2017-02-01T05:00:00Z | <img alt="" src="/Issues/2019/December/PublishingImages/AndyKramer_2015.jpg" style="BORDER:0px solid;" /> | Quality | Column |