15th Annual NCAL Day

A full day of education and networking specifically tailored to senior care professionals, this year’s NCAL Day focuses on telling the story of how critical assisted living (AL) is to the world of health care. Featuring a keynote from the world-class Ritz-Carlton Leadership Center: Brand Differentiating Service Delivering an Elevated Experience, the day also includes a luncheon honoring assisted living heroes from the past year as well as more AL-focused education sessions:

  • Nobody Fights Their Own Ideas: How Innovation Drives Engagement
  • Five Strategies to Take a Woe Marketing Plan to Wow
  • Telling Our Quality Story (Quality Awards)
  • Closing Panel: Re-telling the Assisted Living Story

Annual AHCA/National Association for the Support of Long Term Care Rehabilitation Therapy Program
The first part of this half-day program will focus on interdisciplinary best practices that have been identified to address the unique functional needs of short- and long-stay skilled nursing (SNF) and AL residents impacted by COVID-19.

The second part will explore what is known to date about the clinical definition of “frailty,” how it is assessed, and its impact on function. Additionally, the program will discuss interdisciplinary best practices to address the functional needs of “frail” short- and long-stay SNF and AL residents. Speakers will share their experiences, lessons learned, and recommendations for best practices based on these efforts.

Rebuilding Census

Giving Census a Reboot
Census in post-acute settings and senior living communities has suffered tremendously since COVID-19. The competition for the same type of patients has also created an even bigger threat to the census and occupancy.

How can you begin creating census and occupancy strategies to influence referral sources, ensure resident-centered care throughout the continuum, create a better customer experience, and ultimately resuscitate your census? This session will explore how to identify targeted referral sources, create a selective process for choosing the right post-acute partners, align goals, and have a simple but effective method of communication and marketing that clearly defines the advantages of your amenities, care model, outcomes, and resident satisfaction. It will also discuss how to better utilize your health care partners to increase referrals and better manage discharges.


PDPM and the COVID-19 Pandemic: A CMS Payment Policy Perspective
Get valuable CMS perspectives on the patient-driven payment model (PDPM), its implementation, the lessons learned over the past two years, and what might be coming next.

PDPM: Looking Back, Transforming Tomorrow
The transition to the PDPM has not been without its challenges. This session highlights what we have learned from the national data since the implementation of PDPM to today. Provider case studies will be reviewed as well as strategies to identify and address unfavorable trends and missed opportunities.

Care Practice

Trauma-informed Care: Working Through the Pandemic
This session will explore trauma and how best to provide trauma-informed care. You will learn how to provide trauma-informed care to your patients, your colleagues, and yourself.

Optimizing Quality Dementia Care: Tackling Loneliness and Social Isolation
For those who have Alzheimer’s or other dementia, social connection means everything while social distancing is a difficult concept to understand. This session will review practical and cost-effective strategies to positively impact quality of life when residents are confined to their rooms.

Interprofessional Practice Competencies: A Catalyst for Person-centered Care
It is imperative that all staff be prepared and equipped to practice person-centered care in each interaction with residents, families, staff, and external partners. This session will use the interprofessional education competencies model to guide person-centered care development within the entire care team. Evidence-based updates to person-centered care will be reviewed, and then interprofessional practice competencies will be demonstrated as a framework for achieving high-level performance. Attendees will walk through the domains of interprofessional practice and compare these with existing care requirements as articulated by CMS. Finally, learners will participate in building a sample facility action plan using the tools provided for ALL staff in diverse health care settings.

Workforce and Leadership

Coping and Stress Management During a Pandemic: Helping Staff Build Resiliency
For most working in skilled nursing facilities and assisted living communities, the COVD-19 pandemic has been one of the most stressful experiences they have been through personally or professionally. This session reviews specific stressors relevant for frontline health care workers and looks at ways to cope and stay resilient.

Working Side by Side: Empowerment and Leading by Example
Sometimes the best leadership is hands-on. When we take the time to step in and work beside our team members, we enhance care, solve problems, and demonstrate our support for our teams. This interactive session will share practical techniques on how leaders can make the most of opportunities to lend a hand, leading by example, mentoring, and strengthening both quality of care and working relationships.

Bridge Building: Intentional Strategies for Building an Inclusive Organization
This thought-provoking session is designed to help leaders begin to effectively strategize to address the issues of diversity and inclusion. Participants will have the opportunity to identify clear, measurable goals for creating inclusion at all levels of their organizations. The focus of the session is on action steps that leaders can take to expand their professional networks to develop recruitment pipelines that are inclusive. Participants will also develop action plans that are realistic for their organizations.

Arbinger Institute: Engaging and Retaining Top Talent
This session will provide a foundational understanding of Arbinger’s two mindsets and address the challenge in the industry to engage and retain needed talent.
Attendees will learn how an outward mindset can help tremendously in this and other leadership areas.

Infection Control and Prevention

Lessons from COVID-19: Infection Prevention and Control in Long Term Care
As long term care facilities continue to recover and return to normal operations, returning to key concepts of infection prevention and control will be imperative. This presentation will highlight what is needed to return to the basics of infection control, and address strategies on how to sustain best practices while most importantly remaining prepared for the next outbreak.

The Long-Term Effects of the Pandemic on LT/PAC Facilities
This session will discuss the importance of positioning yourself as a leader in the SNF market by providing premier infection control treatment and prevention and maintaining the highest quality of care for residents, especially during an emergency. Learn about the importance of investing in ongoing infection control training and look at having a dedicated Infection Preventionist on staff. Review how to prepare your facility budget for the increased need of PPE. The continued use of telehealth services and other electronic will be part of the discussion as well.

Survey and Regulatory Compliance

Regulatory “Re-Set”- Where Are We Now?
The COVID-19 pandemic has brought continual change in the landscape of long-term care survey and regulations.

From the blanket 1135 waivers issued during the public health emergency to the release of new infection control regulations, changing CMS survey and enforcement guidance and the implementation of a new focused infection control survey process, providers have navigated an array of changing survey/regulatory policies and approaches. This session will help providers “re-set” their understanding of the current survey/regulatory environment, what has changed since the start of the COVID-19 pandemic, and insights into what to expect in the year ahead.

OSHA Regulations and Inspections in Long Term Care
This session will focus on OSHA regulations of concern to long term care, including key focus areas related to COVID-19. It will discuss how best to come into compliance, share tools and resources to prepare for a potential OSHA inspection, and ultimately what to expect in the event of an OSHA inspection.

Managing Life Safety and Emergency Preparedness Coming Out of the Pandemic
As we settle into a new sense of normalcy, the focus on survey and compliance is quickly re-emerging.
This session will review a variety of life safety compliance topics, including the status of 1135 waivers, inspection/testing/maintenance best practices, and options for creating new storage spaces (specifically for PPE).

Emergency Preparedness will also be addressed with a focus on annual updates, training, and testing. Learn how COVID-19 should affect your future planning.