Tips For Victory With Vendors
6/1/2016
There are many vendors offering telemedicine technology and services. However, it is essential to connect with one that meets the care center’s needs.
Daniel Gilbert, chief executive officer of CloudVisit, a company that provides HIPAA-compliant telemedicine services as well as Web hosting and data encryption, suggests a few tips for a finding a vendor a long term care center can partner with successfully.
- Find out how long the company has been in business and who its clients are. Ask for references.
- Discuss with the vendor how the center expects to use the technology and who will have access to it.
- Find out if the company offers a platform that is flexible and can integrate electronic health records with telemedicine devices. Find out if any updates/revisions will be necessary and, if so, what they will involve and how long they will take.
- Ask for a demonstration. Before purchasing anything, a buyer should be confident that the technology will be easy to use and will enable it to accomplish the goals for its use.
- Make sure that the care center has adequate infrastructure, such as high-speed Internet connections and dedicated connections for video, for the best quality services.
- Find out specifically what costs or fees are involved and precisely what they cover. Ask about what add-on services, such as additional training or technology upgrades, will cost.
- Determine in advance what training will be provided. Identify key leaders to participate in vendor-provided training so they can train other staff and serve as a point person as questions and problems arise. It will be most cost-effective and efficient to have one person in the center serve as a contact for questions, issues, concerns, and requests for the vendor.