​The agility that many teams developed or sharpened during the past year came in handy sooner than expected for some. For instance, many centers in Texas had to deal with power outages, water shortages, and frozen pipes during a recent cold snap.

“Our organization has always been about servant leadership, and that set the tone for 2020 and now 2021. We were placed in a situation where the saving grace was coming from within,” says Buster Peter, administrator of Park Bend Health Center in Austin, Texas. For instance, he says, “When our water went out, our staff leaders were at the laundromat doing laundry.”

Peter’s college years in the Northeast and experience driving in the snow and ice served him—and his team—well during the storm. He was able to put that skill to use picking up...