​In this episode, host Debbie Stadtler talks with Mark Gogal, vice president of workforce development at the North Carolina Health Care Facilities Association. Their conversation focuses on the essential people management skills every leader needs—self-awareness, empathy, and active listening—and how these qualities shape effective servant leadership. They also explore strategies for recruitment and retention, the value of a welcoming workplace culture, and the ways technology and AI are transforming the long term care landscape. Gogal emphasizes the ongoing responsibility of leaders to grow, adapt, and create environments that support both their teams and the residents they serve.