Although developed for hospital leaders, “Building a Culturally Competent Organization: The Quest for Equity in Health Care” offers several steps for building a culturally competent organization:

1. Collect race, ethnicity, and language preference data.

2. Identify and report disparities.

3. Provide culturally and linguistically competent care.

4. Develop culturally competent disease-management programs.

5. Increase diversity and minority workforce pipelines.

6. Involve the community.

7. Make cultural competence an institutional priority.

Source: Quoted from in August 2014.