The American Health Care Association/National Center for Assisted Living is pleased to present the companies that have earned AHCA/NCAL National Quality Awards in the Gold—Excellence in Quality, Silver—Achievement in Quality, and Bronze—Commitment to Quality categories.

GOLD
Gold recipients demonstrate through their approach, deployment, and consistency of results that they are achieving high levels of performance in health care, customer satisfaction, market, workforce, process, and leadership outcomes. At the Gold level, applicants must address the Health Care Criteria of the Baldrige Performance Excellence Program in its entirety.

SILVER
Applicants that receive the Silver award provide an extensive assessment of their systematic approaches, performance measures, and sustainable organizational and process results that are linked to the key customer requirements, success factors, and challenges the applicants previously identified in earning the Bronze award.

BRONZE
Applicants that receive the Bronze award are able to describe their vision and mission, outline plans to improve processes within their communities, identify key challenges, and recognize the relationship of these factors with their ability to achieve performance improvement.

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