Talking with Provider, Zimmerman and Jameson offered several tips and pieces of information they want their colleagues to know about the Quality Awards journey:
You don’t have to have all your quality ducks in a row before you start your quality journey. The award helps you implement the processes and develop a strategic plan.

You can’t do this by yourself. You need the whole team on board. They need to know why you are taking this journey and how it will benefit them and the residents. Announce and celebrate successes along the way.

Partnerships are important. While you may be hesitant to reach out to others, this journey is about collaboration. Connect with other facilities and organizations who are going or have gone through the Quality Award journey. Share solutions. At the same time, AHCA/NCAL has nu...