​When I was a child, we would take a road trip each summer to visit my mother’s family in Arkansas. I looked forward to stopping at gas stations and restaurants to see what new snack or drink I could find. One thing that always drew me in was the rack of keychains with names on them. Popular names like Jennifer or Joe were usually available but it was hit-or-miss if there was a Debbie or Deborah keychain. I still remember the little thrill I would get when I found one with my name on it.

This idea of personalization is the focus of this issue of Provider. Person-centered care plans and individualized treatments are needed for each resident in skilled nursing facilities or assisted living communities.

Providers must expand their ideas of inclusion and belonging in today’s world. Diversity means more than race or ethnicity—it also includes the rich variety of interests, hobbies, life experiences, backgrounds, beliefs, sexual orientation, and gender identity each person has. Providing a positive experience for staff and residents honors the individuality and uniqueness of each person.

Creating new career pathways may have been a response to workforce shortages, but those new paths also allow employees to craft their own career journey. Whether a staff member wishes to advance, learn new skills, or grow their responsibilities, programs such as apprenticeships or mentorships help each employee thrive.  

Substance use disorders are a reality facing providers as residents may bring current or past addictions with them into the facility. Building an individualized treatment plan that coordinates staff and family efforts, while still recognizing pain management needs, is the best way to address these situations.

This issue also offers a preview of Delivering Solutions 23—the newly rebooted AHCA/NCAL Convention & Expo experience sure to expand your horizons. Don’t miss out on educational sessions on a variety of topics, innovative solutions found in the Expo Hall, celebrations of quality and service, and many ways to network with peers. Learn more and register at AHCADeliveringSolutions.org.

I hope to see you at Delivering Solutions 23, October 1-4, 2023, in Denver, Colo. I can’t wait to enjoy all the Mile High City has to offer.